Top 10 Customer Service Skills for Your Resume

Top 10 Customer Service Skills for Your Resume Top 10 Customer Service Skills for Your Resume 10 Customer Service Skills for ResumesIf the job youre seeking is in the customer tafelgeschirr field, youve got to develop the key skills that make you an appealing candidate. These skills should bolster your ability to assist customers in resolving their issues, while also ensuring that customers walk away happy.Employers understand the importance of sternfrmig customer service, so when theyre recruiting, theyll be on the lookout for applicants with resumes that promote their awesome customer service skills.Your resume objective is the first thing the hiring manager will see when they review your resume. Read our guide to writing an effective customer service resume objective (with examples).Here are the top skills you should incorporate into your customer service skills resume1. CommunicationWhen youre assisting customers, you need to be able to convey information clearly and concisely to the customer so that they can resolve their issue without added confusion. Not only are the words you choose important, but conveying your message with tact can also be equally important in determining if your communication with the customer is ultimately effective.How to Convey Communication Skills On Your ResumeHeres an ideal bullet point from our call center representative resume sample.Handle 50+ customer interactions per day, giving detailed, personalized, friendly polite service to ensure customer zurckhaltenNotice how the inclusion of 50+ customer interactions quantifies the applicants experience, which clearly expresses to employers just how heavily communication features in the applicants daily duties.The adjectives used to describe these interactions also reassure employers that the communication is both effective and courteous, which is ideal for a customer service professional.2. TechnicalWorking in the customer service industry requires you to use specific software an d equipment that enhances your ability to help customers. Outside of the usual Microsoft Office tools, youll need to adapt to customer support software such as Blazedesk or LiveChat, as well as familiarize yourself with any new software that your company decides to adopt.How to Convey Technical Skills On Your ResumeLets take a look at an excellent bullet point from our customer service resume example.Trained two new employees in how to use Kayako, entering customer data and organizing customer interaction logsNotice how this applicant directly names Kayako, a customer service software, while describing how he what he has used Kayako for in his daily duties. He also trained other employees on how to use Kayako, which is a definite positiv because it shows managerial potential.3. InterpersonalCustomer satisfaction is a great way for employers to assess an employees interpersonal skills.Interacting with people is a key part of customer service. If you have stellar interpersonal skills, your approachable demeanor and ability to cultivate friendships is a valuable asset that will help you build stronger customer relationships that benefit your company.Remember youre going to be the face of your company for customers, so it pays to be a personable one.How to Convey Interpersonal Skills On Your ResumeLets return to another well-crafted bullet point from our customer service resume example.Received an average 85% customer satisfaction rating to date, 15% higher than company averageCustomer satisfaction is a great way for employers to assess an employees interpersonal skills. This is because customers are unlikely to give customer service agents high ratings if they werent treated well, even if their questions were ultimately answered.4. Problem SolvingWhen a customer comes to you to resolve an issue, you need to have the herausforderung solving skills necessary to effectively deal with the issue at hand, no matter what it is.When a customer comes to you to resolve an issue, you need to have the problem solving skills necessary to effectively deal with the issue at hand, no matter what it is. This skill is also related to conflict resolution.If the customer is angry and has a problem with your company, youll also need to know how to de-escalate the situation and resolve the matter of contention efficiently.How to Convey Problem Solving Skills On Your ResumeLets take a look at our customer service representative for another exemplary bullet point for you to consider.Research complicated cases without prompting to provide more comprehensive service to customersThis professional experience bullet point is an excellent example of our applicant proactively seeking out information to solve a problem and provide better customer service. Since the research was done without prompting, it shows initiative and reinforces how this applicant is a capable employee.5. PatienceThis ability to stay collected at all times is an important weapon in the arsenal of a customer service agent that your employer definitely appreciates.Whether the customer is having a badeanstalt day and takes it out on you or just has an asinine question, customer service representatives need to have a lot of patience to field all of these queries without losing their cool.If you blow up at customers, you risk damaging your companys reputation and turning away paying customers of your product or service.How to Convey Patience On Your ResumeLets check out our customer service representative resume sample for a notable bullet point.Remained courteous and calm at all times, even during moments of intense customer displeasureBeing able to stay cordial, even in the face of intense customer displeasure provides evidence of this applicants large reserves of patience. This ability to stay collected at all times is an important weapon in the arsenal of a customer service agent that your employer definitely appreciates.6. Knowledge of Product or ServiceSince youre presenting yourself to the customer as an expert or authority on the field of your product or service, you need know everything about it so that customers have confidence in you and the solution you offer.Whether your company specializes in a product or service, as a customer service professional, you need to be extensively familiar with it.Since youre presenting yourself to the customer as an expert or authority on the field of your product or service, you need know everything about it so that customers have confidence in you and the solution you offer.How to Convey Knowledge of Products or Service On Your ResumeHeres an example of a well-written bullet point from our call center representative resume sample.Memorized entire line of company products services, including prices and special discountsIn this professional experience bullet point, the applicant notifies the employer that he was able to familiarize himself with the entire catalog of the companys products and services.If the applic ant has memorized everything there is to know about the companys products and services, hell be able to provide better customer service.This is what makes this memorization bullet point especially appealing to employers.7. Time ManagementAs a customer service agent, its unlikely that youll be helping one customer at a time. In times like this, excellent time management skills come in handy. You need to know how to balance multiple tasks at once and solve them all in a timely manner.To foster time management skills, you need to know yourself and your working habits very well, and use them to your advantage.How to Convey Time Management Skills On Your ResumeLets take a look at this quality bullet point from our customer service representative resume sample.Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling servicesHaving the bandwidth to handle 90+ calls daily requires exceptional tim e management skills. Employers know that without the ability to productively use his time, the applicant wouldnt have been as efficient or as accomplished, which is why this is an effective professional experience bullet point.8. EmpathyEmpathy is the ability for someone to understand the feelings of another person as if he or she had experienced them him or herself.Empathy is the ability for someone to understand the feelings of another person as if he or she had experienced them him or herself. This ability is incredibly useful for people in the customer service field because it allows these agents to better understand where customers are coming from so that they can help customers out more effectively.How to Convey Empathy On Your ResumeHeres a model bullet point from our call center representative resume sample.Handle 50+ customer interactions per day, giving detailed, personalized, friendly polite service to ensure customer retentionThe use of the word personalized in this pro fessional experience bullet point indicates that this applicant has the capacity to take in the customers circumstances and reflect back what they need. This is an exercise in empathy that makes the applicant a valued customer service professional.9. AdaptabilityCustomers can throw a wrench into things with unexpected requests, so having the quick wits about you to adjust to the new circumstances at hand is a prized quality.If youre a customer service representative who is able to switch from one situation to the next without breaking a sweat or panicking, customers will feel better about entrusting you with their affairs.How to Convey Adaptability Skills On Your ResumeHeres a praiseworthy bullet point from our customer service representative resume sample.Learned how to use Kayako and Zendesk customer service software, as well as Parcel Audit to track shipments and report on movementIn this professional experience bullet point, notice how this applicant had to learn how to use mult iple customer service tools over the course of his job. This shows how he had to adapt to new situations and wasnt afraid to pick up new expertise along the way, which is a highly valued trait in customer service agents.10. Multiple LanguagesSpanish is a highly valuable language to know in the customer service field.If youre polylingual, you have a definite advantage over any customer service applicants who are only proficient in one language. Customers feel more comfortable speaking to someone in their native tongue, so if you can reach out to them in their first language, your customer will undoubtedly be impressed.Bonus points if youre fluent in more than one of the commonly spoken languages.How to Convey Multiple Language Skills On Your ResumeFor the final time, lets revisit our call center representative resume sample for a first-rate bullet point.Conversational in Spanish (able to meet all customer service requirements with Spanish speakers)Spanish is a highly valuable languag e to know in the customer service field. According to Statistical Atlas, 13.1% of households in the United States speak Spanish at home. This means that by being conversational in Spanish, this applicant has a distinct advantage because he is able to provide customer service in the native language of the large number of Spanish speakers in the States.Did you study a foreign language in school? Learn how to incorporate this extracurricular activity into your resume.

9 Rules for No Excuse Business Traveling

9 Rules for No Excuse Business Traveling 9 Rules for No Excuse Business Traveling I have published two books one just hit bookstoresand have had several plays produced. I fly for a living, so most of that writing has been done on planes and in hotels.I knew I was in danger. Biz traveling is exhausting. If I didnt write while I traveled, 20years would go by in a blink and Id be that guy the guy with the novel, essay, memoir in his head that never actually got written down, let alone published.You have as much time as any other traveler. We all get 24 hours each day. Here are my rules for no excuse business travelingWindow seats onlyNo one asks you to move and disturbs your work. (Sidebar here No water before the flight. Otherwise, you will disturb you.)No room service They serve breakfast at 6 a.m. in most hotels. Be the first one down there. Dont worry about how you look. Room service takes 35 minutes. Eat from the buffet in five looking like a zombie and you can be back working i n your room.Onhauptplatine, dont access Wi-Fi That way, you cant be tempted by Netflix or John Oliver YouTube videos or emails that can wait. Youre in the sky to work. Gaze out the window for access to your Muse, but thats all the diversion you get until wheels down.No small talk with the attractive person next to youGet over yourself, Clooney wannabe. Youre not so hot that theyre going to changetheir connecting flight for you. This is a waste of charm and eignung work time.Fly out between the hours of 9 a.m. and 3 p.m. whenever possibleAirports are ghost towns during these hours. You could arrive one hour before the flight and fly through security, allowing you to stay in your hotel and work a little longer.No going to the hotel gymEvery hotel has stairs run them. Or bring a jump rope. For strength training, I get under the bed and do push ups with the bed. (If they have high thread count linen, I get pumped) Burpees suck, and are effective, everywhere. You have plenty of space in your room. Over the course of a year, I dont sacrifice fitness, but I save hours and am back in my desk chair working while you are signing in at the spa or searching for a real gym.Bring your luggage to the gate, even if it is monstrous and there is no way on earth it is fitting in the overheadTen minutes before the flight, I promise they will announce, in plaintive tones, that they will cheerfully check your luggage for FREE to your destination and you can pick it up plane-side, eliminating the baggage claim cluster.Uber takes three minutes, cab lines just under foreverCome on, keep up.Dont board until your group is calledSit down and continue working until they do last call. There is one airplane, and you have a seat. They start boarding 30 minutes before the flight. You standing up there sighing and hovering with your group 5 ticket is an utter waste.Of course, you dont have to do any of this. You can get People magazine and compare who looks better in Stella McCartney this mon th, or play video games, or be one of those people who put masks over their faces and plugs in their ears and catch up on sleep. Choices, right? Me, Im using my uptime as anything but downtime. Im going to get all the sleep I need when I die.Danny Cahill is president and managing partner of Hobson Associates. His memoir, Aging Disgracefully, came out this may. You can find him on LinkedIn and Twitter.

Common Manager Interview Questions and Best Answers

Common Manager Interview Questions and Best AnswersCommon Manager Interview Questions and Best AnswersIf youre preparing for an bewerberinterview for a manager position, you have obviously interviewed successfully in the past. However, even with your experience, it can be helpful to review interview questions and answers for manager candidates. Beyond that, you might want to go overinterview success techniquesto improve your chances of landing the job. The mora prepared you are for your interview, the more polished youll appear, and the more likely youll be to move forward in the hiring process. Types of Management Interview Questions An interview for a manager position will consist of questions about your experience, management style, what youve accomplished in the past, and what your expectations are for the future. The hiring manager will ask questions to determine how well you will fit into the organization, and how effective youll be in the position. To craft your answers, i t will help if you share anecdotes and specific examples from your previous work experiences. This will show the interviewer how you capably handled situations and worked with a team. Tailor specific responses, so yourjob qualificationswill come through loud and clear. If youre interviewing for a management trainee position, where youre not expected to have a lot of related work experience, you will most likely be asked about your ability to lead groups, delegate tasks, and perform related duties. Its fine to share examples from academic and extracurricular activities to show the interviewer how youre qualified. 12 Common Manager Interview Questions and Best Answers When interviewing managers, most interviewers will focus on two distinct aspects of the managerial experience- whether you get results and how well you absprache with people. Both are equally important. If you cant deal with managing different rollealities in team environments andunder stress, nothing else you do wil l matter. On the other hand, if you get too involved in dealing with peoples personal problems, youre unlikely to be able to help the organization achieve its goals. As a manager, youll set the tone for your team. If you dont share the organizations values, goals, and culture, you wont be able to lead effectively. Prepare for your upcoming interview with these concepts in mind. It may help to review these common manager interview questions. Interview Questions About Management Most of the questions you will be asked during your interview will be focused upon your actual management experience and your knowledge of effective management strategies and styles. 1. What do you expect from a manager? What They Want to KnowAs parte of your discussion about the forces that led you to enter a management career track, you may be asked your opinion about what you as an employee expect from a supervisor. Keep your answer positive as you describe what you have found to be good management qual ities. The managers Ive had in the past who I now emulate had open-door policies with their teams one always felt comfortable going to them to discuss tricky workplace issues. They respected our opinions, collaborated with us to arrive at positive solutions, and maintained our confidentiality. Expandmora AnswersWhat major challenges and problems have you faced? How did you handle them? 2. What welches it like working for your manager? What They Want to KnowThis question isnt a query for information so much as it is a test of how you will respond when talking about working with difficult managers. Avoid criticism of former managers at all costs the employer is trying to ascertain if you will be a congenial team leader, so keep your answer upbeat. Ive never had a difficult manager only difficult project challenges that we always worked together to resolve. Ive been lucky that the managers Ive worked for maintained open lines of communication so that we could nip any rising issues i n the bud. Expandmora Answers Who was your best manager and who was the worst? 3. Share some examples of the ways in which youve impacted worker safety. What They Want to KnowOccupational health and safety is a major concern of employers, especially in high-hazard workplaces like factories, chemical labs, and construction sites. Describing how youve positively impacted worker safety is a good way to add value to the impression youre providing of your management skillset. As a call center manager, I noticed that several of our staff were reporting cases of carpal tunnel syndrome and back pain. Through some clever manipulation of our operating budget, I was able to purchase more ergonomic workstations that resulted in far fewer complaints. ExpandMore Answers Tell me about trends in your industry or profession. Interview Questions About Employees Employers have to decide whether, as a manager, you have what it takes to successfully coordinate and manage personnel with various backg rounds and skill levels while at the same time taking direction from your own superiors. 4. Describe how you managed a problem employee. What They Want to KnowThe hallmark of a great supervisor is that they know how to bring out the best in their workforce. This sometimes involves working with a challenging employee to resolve performance issues. Use the STAR interview response technique to structure your answer in advance. Last year, I had an employee assigned to my department who was a brilliant (but very young) financial analyst, onboarded straight out of college. His people skills left something to be desired soon his team members were complaining that he was dismissive of their ideas and belittled their contributions. So, I called him into my office, and we had a conversation about our company culture and how collaborative teamwork is crucial to our operations. I also alerted him that he was on notice to drop his ego at the door and improve his manners which he did. ExpandMor e AnswersHow do you evaluate success? 5. If you knew a manager were 100% wrong about something, how would you handle it? What They Want to Know Even if you are a manager yourself, you will probably be a direct report to a more senior supervisor. Your interviewer wants to know not only how you lead others, but how you yourself, as an employee, respond to direction and communicate with your own babo (especially when he or she is wrong). No one is right all of the time everyone has a bad day occasionally when they just arent focused and make mistakes. Yet in business its critical to correct errors a.s.a.p. On those very few occasions where I felt like my manager made the wrong call, Ive never hesitated to speak with them privately about the situation, laying out my rationale in a nonjudgmental fashion. In every single case, they admitted that there had been an oversight, and they thanked me sincerely for my good catch. ExpandMore Answers How do you handle stress and pressure? 6. What strategies would you use to motivate your team? What They Want to KnowEmployers are interested in your creativity and dedication to making the personnel you manage as productive as they can be. Use this opportunity to discuss your leadership style. I take one of my team members out for a twenty-minute coffee break each day, on a rotating basis. These dates are scheduled ahead of time, so each person knows when their turn will be. Our one-on-one time allows them to raise any concerns or worries they might have, and lets me build rapport and privately provide constructive feedback, if warranted. ExpandMore Answers How do you feel about working in a team environment? Interview Questions About Your Qualifications and Skills These nuts-and-bolts questions will help the employer to decide whether you have the professional hard skills and interpersonal soft skills they are seeking. 7. Why should we hire you? What They Want to KnowHiring managers who ask this question want to know why y ou would be the best person for the job so youll need to give them a persuasive sales pitch. Try to describe at least five qualifications that you would bring to the position, quantifying them with percentages if you can. I have 8 years experience as the Human Resources Manager for a manufacturing firm with a workforce about the size of your own around 1200 employees. During my tenure, Ive lowered our turnover rate by 60%, sourced more cost-effective workers benefits package that have rescued over $8K for our bottom line, and have introduced internal training programs so that we can promote from within rather than recruit from outside. ExpandMore AnswersWhy are you the best person for the job? 8. What applicable attributes and experience do you have? What They Want to KnowThis is your opportunity to elaborate upon the applicable skills and experience you presented in your resume successfully so, since you landed an interview I have 10 years experience in the management of four-st ar restaurants, and have successfully directed front- and back-of-house operations for teams of up to 50 personnel. I can offer you proven competencies in budgeting, cost control, inventory tracking, and marketing strategy development, and Im used to working 50 to 60 hours a week to ensure our uncompromised provision of world-class dining experiences. ExpandMore Answers What were your responsibilities at your current (or last) positions? 9. What can you contribute to this company? What They Want to KnowThis question gauges both your self-awareness and your knowledge of the employers operations, company culture, and mission statement. Be sure to learn as much as you can about these so that you can provide a convincing answer. Sample Answer I can add value to your company not only because of my eight years of comptroller experience which Im sure many of your other candidates have but also because of my energy, flexibility, and commitment to being a great team cheerleader. Many accou nting managers are introverts who prefer to work alone, but I thrive on philanthropisch contact and collaboration. So, not only do I do my management tasks accurately, but I also try to ensure that my office is a congenial place to work. Im impressed by your frequent Best Place to Work awards, and know that I could help ensure you continue to receive this recognition. ExpandMore Answers If the people who know you were asked why you should be hired, what would they say? Interview Questions About You Tell me about yourself. This is perhaps the most frequently-asked question at the beginning of job interviews. Employers want to get a sense not only of your career skills, but also of who you are as a person. Use the past, present, future technique to structure a winning response. 10. What are you looking for in your next job? What is important to you? What They Want to KnowWhen answering this question, keep in mind that it isnt just about what you yourself want in a job. Rather, its meant to determine if your personal goals align with the employers needs and requirements. Im most interested in finding a job that allows me to give back to our community. I became a social worker because, as a foster child myself, I witnessed both the flaws in the system and the wonders that can be achieved by a few dedicated advocates. If I can do my part to improve the welfare of our local families as your next program manager, Ill consider myself to have succeeded in my chosen profession. ExpandMore AnswersWhat are your goals for the next five years? Ten years? 11. What do you find are the most difficult decisions to make? What They Want to KnowThis is a behavioral interview question designed to see how you have managed challenging situations. Common difficult decisions for managers include hiring and firing decisions, budget cuts, and promotion decisions. I always find it challenging to decide who to promote, probably because I personally train my employees and always have a few candidates in line for the next available advancement. I find that the best way to justify my final decision is to honesty explain my rationale to the candidate who has been passed up, praising their skills while also defining the areas they should improve upon in order to have a shot at the next promotion. ExpandMore Answers What do people often criticize about you? 12. What was most and least rewarding about your last position? What They Want to KnowThis is another situation where its how you answer that is most important. Align your answers to what you know the employer is seeking in their next manager your most rewarding scenario should reflect a quality they want, and your least rewarding example should describe a skill or situation that isnt relevant to your ability to succeed in your new management role. I found that the most rewarding part of my last job was the opportunity I was given to train new departmental hires. They were always eager to succeed, and it was great to contribute to their progress. The least rewarding part, quite frankly, was the sixty-minute commute to work each way, which could be exhausting in Atlantas gridlock traffic. Thats one reason why Im excited at the possibility of working for you I only live twenty minutes away. ExpandMore Answers What were your biggest successes and failures? Tips to Answer Manager Interview Questions Here are additional tips to help you prepare for your management interview. Dont forget to prepare answers to standardinterview questions. Hiring managers still want to know how youveconquered challenges in the past, what your long-term plans are for your career, and whether youll fit into thecorporate culture. Get ready for a fewcurveball questions.Many interviewers like to ask difficult questions of all their prospective hires. They may especially expect management candidates to think quickly on their feet and stay cool even when the conversation veers in an unexpected direction. Demonstrate th at youre management material during the interview.Seek input or clarification as needed, remain positive and focused on the problem (or interview question), and look for opportunities to tell stories that demonstrate your successes. Dress for success. At many companies, managers are expected to look as well as act the part. Make your that your interview attire is impeccable and professional. How to Make the Best Impression The best way to make a great impression in a management interview is to demonstrate your confidence and competency in leading others, while at the same time expressing your enthusiasm for the company you are applying to. When youve done your research of the employer and have honed your sales pitch (These are the reasons why you should hire me as your next manager ), youll be ready to prove to your interviewers that youre the perfect candidate for the job.

ASME Supports STEM Opportunities Act of 2017

ASME Supports STEM Opportunities Act of 2017 ASME Supports STEM Opportunities Act of 2017 ASME Supports STEM Opportunities Act of 2017 June 9, 2017ASME has endorsed the STEM Opportunities Act of 2017, a piece of legislation that seeks to increase engagement of women and minorities in science, technology, engineering and mathematics (STEM) careers. The bill was recently introduced by House Science, Space, and Technology Committee Ranking Member Eddie Bernice Johnson (D-TX).According to the bill, the director of the Office of Science and Technology Policy would be directed to carry out programs and activities to ensure that Federal science agencies and institutions of higher education receiving Federal research and development funding are fully engaging their entire talent pool, and for other purposes.In introducing the bill, Ranking Member Johnson said, The need for full engagement in STEM by women and underrepresented minorities goes beyond enabling individuals to fulfill their dream s of becoming a scientist. ur economic future relies on what we do now to nurture the STEM talent that will be necessary to meet the demands of an increasingly technological and knowledge-based economy. The Bureau of Labor Statistics reports that STEM employment is the fastest growing sector, with computer science and engineering jobs among the fastest growing STEM occupations.ASME President Keith Roe, P.E., agreed, saying, By improving the participation of women and other underrepresented groups in the STEM workforce, the U.S. can leverage the diversity of these individuals to fuel the innovation necessary for our global competitiveness, as well as meet the challenges of a changing world.Senator Mazie K. Hirono (D-HI) has introduced a companion bill in the Senate.To read more about the bill and see other endorsements, visit http//democrats.science.house.gov/bill/hr-stem-opportunities-act-2017.- Ellen Kuo, Public Affairs and Outreach

How to Gain an Instant Advantage on the Job Search

How to Gain an Instant Advantage on the Job SearchHow to Gain an Instant Advantage on the Job SearchTheres no time to lose when distinguishing yourself from the competition. Try behauptung tactics to make a connection.In this market, you need to leave people wanting more. And you need to move quickly to provoke that response.Heres a tool chest of devices for capturing and holding attention. If you execute them consistently, these practices will attract both employers and networking contacts, giving you the edge you need to get noticed, get remembered and get hired1. Forget about being memorable - be unforgettable.At their core, all first impressions are based on how you make others feel, in that moment. And the secret is, that kind of energy, enthusiasm, warmth and positivity isnt just attractive - its infectious.Here are ways to make sure your first impressions elevate your visibilityCreate conversational deficit. Upon meeting someone, try playing a game called, Lets See How Long I Can Go Without Talking About Myself. Both you and your conversation partner win every time.One. Extra. Second. When you smile at people, hold that smile forone additional moment. Look em straight in the eyes. Its subtle, yet powerful.Insert and excavate passion. Get on the topic of passion. Enthusiasm will have no choice but to cloak the conversation. Your conversations will change people.Remember If you execute these practices when employers are around, it will be impossible for them to forget you. How do most people feel when theyre around you? How are you making communication a relaxing experience?2. Start branding your own language.The No. 1 most overlooked personal-branding hotspot is your language. Language is everything. Language increases hireability. Language changes minds. Language makes money. Language communicates presence. Language reveals brilliance. Most of all, language differentiates you.Consider two suggestions for increasing your language equityQuote yourself mo re. If you dont quote yourself, nobody else will. (And you can quote me on that.) Have confidence in your cranium. Even consider writing down a list of your 20 best sayings, you-isms or one-liners. For the No. 1 best example of branding your language on the Web, check out this way-cool brsenkurs generator Web site atwww.stuffscottsaid.com.Publish a lot. How visible you become is a function of how far your thoughts travel. Start blogging today. Get on Twitter tomorrow. Own your material. If youve got writers block, just make a list called 101 Business Lessons Learned from My Old Job at (x). Thatll keep you busy for a while.Remember Its not about market share - its about mind share. Your goal is to begin owning words in peoples minds. I challenge you to become known for your language, expressions and ideas. How are you branding your own language? Have you gone public with your thoughts, ideas, words and expertise?3. Change everything by writing everything.Heres an axiom of creativity If you dont write it down, it never happened.Whats more, writing makes you better at everything you do Thinking. Speaking. Planning. Marketing. Selling.So, consider this three-part exercise for turning your pen into a new positionBrainstorm your personal philosophy. At the top of a piece of paper, write the following If everybody did exactly what I said, what would the world look like? Take some time to answer this question with five to 10 bullet points.Organize your personal philosophy. Your answers will become the framework of your personal philosophy. Your way of treating people. Your manner of doing business. Your Theory of the Universe.Share your personal philosophy. Eventually, once your philosophy is perfected, print it out on small laminated cards and give it to everybody. Also publish it online in an easily accessible location. People will start talking.Remember Writing brings clarity. Writing intensifies impact. Writing untangles threads. Writing makes interviewing easier . What did you write today? What philosophy are you known for? And is everything you know written down somewhere?4. Make the mundane memorable.In a commoditized world, tafelgeschirr is the key differentiator. Making the mundane memorable is the secret to elevating your visibility. Your challenge is to create seamlessness among all marketing touch points.Be sure to put your stamp on three underused pages of the personal-branding playbookPhone greeting. What are the very first words out of your mouth when you answer the phone? Something boring like, Thanks for calling?Come on. You can do better than that Have some fun. Say something that reinforces your brand and makes callers smile.Desk welcome. Ninety-nine percent of the hotels in the world greet customers with, Next in line Checking in? or Last name please What if you tried, You finally made it Ive been waiting for you or Welcome to paradise People would talk.Subject line. Amazingly, some people dont even write anything in their e- mail subject lines. Big mistake. This is the perfect place to have some fun, deliver value and engage your recipient. Consider asking a question like, I just wrote a blog post that features your company Kind of hard not to open that e-mail first.Remember When you execute these types of strategies, five things happenCustomers start talking.You have more fun.The brand lives and breathes in a new way.Uniqueness shines through.Loyalty increases.How are you making the mundane memorable? How many people are calling your voicemail every week, just to hear what it says this time?By executing these strategies, youll be sure to gain an instant advantageLet me ask ya thisWhat are you known for?

Fraud, Deceptions, and Downright Lies About Resume for Students Exposed

Fraud, Deceptions, and Downright Lies About Resume for Students Exposed Most applicants do not understand that they need some type of CPR certification for medical school. Any candidate applying for a college admission needs to recognize that the resume is not only a bit of document that reflects the career choices and aims of the candidate, but its reflective of the standard of the candidate. More frequently than not, customizing your resume does not signify a major rewrite, but instead only a few tweaks. If youre the students that have a specialization in finance, commerce, account, youll have a good absprache of finance job openings. The Chronicles of Resume for Students However tempting it may be to stretch the truth, lying on your resume is always a poor idea. Much is dependent on the leaning and interests of the individual. There are a few things you can base a determination on, aside from any personal knowledge you might have about it. Sometimes words arent the most efficient approach to communicate. The Resume for Students Cover Up Credentials like the Certified Professional Resume Writer (CPRW) may also indicate that a website is legit. Students ask each other questions to figure out the missing information. You may also understand the Student Resume Template. High School Resume templates are a fantastic resource for such students. The download link is simply below the webpage title. Resume examples and templates are really helpful, especially when youre writing one of your very first resumes. The template is given with a well-crafted format and a number of the major content details that may help someone carve out a resume for themselves easily and in very little moment. The web templates are produced in a way they make the resume be noticeable. Student organizations are an excellent place to learn and develop your leadership abilities. Parents want to supply the best opportunities for their children and the very best schools in Ma lad West provide nothing but that. Students have the choice of student teaching in a number of areas around the state of Illinois. Some students also face the necessity to deal with educational commitments together with the need of taking good care of their families. In reality, HR professionals sometimes discover that its hard to quantify achievements. The fact that youre still a student does not necessarily mean employers are interested only in your education and any appropriate experience. Employers are searching for students that understand how to be leaders and work positively with other folks. All your prospective employers are likely to be searching for employees not having only the abilities and the education, but likewise the experience. Now have a look at your information technology resume. There are lots of resources available on the internet to help steer you through the practice of developing a professional resume. Next ensure use of good resume keywords. DO b e certain the remainder of your resume is completely machine readable. The Chronicles of Resume for Students It is very important to know that in case you take a non-healthcare provider CPR course, you will be asked to take an additional CPR course but at the medical provider level. To acquire a SAP job you ought to have lots of skills besides educational qualification. Understanding how to tailor your resume will obviously offer you an advantage. Developing your resume is important. So, your aim of landing a very good job is merely a part of the benefit you will gain. If you wish to receive a nice job, you require a good resume. An excellent approach to ensure youre dealing with a reliable service is to first check their BBB rating. A great method to be sure your resume is flawless is to enlist the assistance of a professional resume writer. When you have investment banking work experience or similar company experience then youre going to need to scrawl it upon your inves tment banking resume in size 100 font, since its not just impressive but its perhaps the number one quality bankers search for in applicants. If youre asking for work in sales, for example, you can set customer claim management as an appropriate skill. If youre attempting to obtain work in accounting or finance you require averystrong resume. Various kinds of work in the food service industry require resumes with lots of the exact skills.

How to write a KILLER resume

How to write a KILLER resume How To Write A Stellar ResumePosted October 13, 2011, by Sophia Barnes It seems simple enough youve got your eye on a juicy job that suits you perfectly and you know that youre qualified all you need to do is convince the people that count. But how? You need to catch the attention of your prospective boss and find a way to stand out from the other applicants who might be just as well qualified as you are. One of the most effective ways to do this is to write a killer resume. So, what will make your resume impossible to miss? Take a look at our top tips to help you stand out 1. Write in a professional manner One rule to remember dont write your resume the way youd write a text message to your friends. It sounds like a no-brainer but recently employers have been noticing more and more young graduates doing it (thats right, even uni graduates) and it makes a really bad impression. Youve got to use correct grammar and the right language in a resume, or its C U L8TR, ok. 2. Relevance and presentation are everything All good things come in threes, and resumes are no different. When preparing your killer resume, you need to consider content is it relevant to the job youre going for? Secondly, your professional achievements are what will make you stand out from all the other, perhaps equally well-qualified, candidates. Last but not least, presentation is key. According to employers, an amazing number of otherwise impressive resumes are badly designed and difficult to read. Keep it simple and readable. A resume is not the place to show off your artistic skills, unless the job in question happens to be in design 3. Tailor your resume to the role When it comes to content, make sure you tailor your resume to the position that youre interested in. For instance, if youre applying for a job in journalism, you might mention your media and writing experience, but leave out that time you worked at McDonalds in high school Each time you apply for a new job, youll need to consider giving your resume a shake-up to make sure that the content is relevant to the position youre after, and that it fulfils any criteria your prospective employer has set. 4. Highlight relevant points of difference With your resume suitably tailored, how else can you make it say plattl me? If its that journalism job, winning a Walkley is going to work but salesperson of the year at McDonalds just wont cut it. That said, if youre applying for a sales position then your achievement in exceeding company sales targets by 50 per cent at your last job is perfect. Another example might be the development of computer-based staff training sessions that improved productivity, or the reorganisation and streamlining of data management systems. 5. Lay out your resume so its concise and readable Whatever content you choose to include, you should always present it in an attractive, streamlined and clear way. Think about it no one wants to drink Mot from a vegemite jar , and the same thing can be said of your resume. Theres no point listing your fantastic achievements and top-notch skills, only to have the overall look and feel of the document ruin the impression. The last thing you want your resume to say to a prospective employer is I dont care. A well-designed resume is written in a consistent style, is clear, concise and readable, and has correct spelling and grammar. Get someone else to check over your resume for any errors you might have missed. An employer can tell when youve put in the time and effort to write an impressive resume (accompanied by a killer cover letter). This alone will set you fremd from the competition and get you through to the interview. Go get em ResourcesMy first resumeCover letter for my first jobCareer Insider StoriesShelley Lask - Body Positive Health & FitnessInterested in becoming a?Human Resources OfficerGeneral ManagerBusiness ManagerAccountantOffice AdministratorPopular Career Searchesveterinary assistant resu me no experienceregistered nurse resume samplesample resume community development officertourism resume samplereal estate agent resume objective CoursesBachelor of Social WorkEnquire Online Enquire OnlineCertificate III in Health AdministrationEnquire Online Enquire OnlineBachelor of Criminal JusticeEnquire Online Enquire OnlineCertificate III in Allied Health AssistanceEnquire Online Enquire OnlineSophia BarnesRelated ArticlesBrowse moreWORKFORCE TRENDSUniversity degrees pay offThe Australian Bureau of Statistics (ABS) has published estimates of the return on investment (ROI) for university bachelor degrees and the news is good for uni graduates.Master of her own fate 13-year-old begins postgraduate studySushma Verma is about to commence a Master of Microbiology...at just 13 years old.Interview questionsInterview tipsCheat Sheets To Help You Feel Extra Prepared For Your InterviewNice work Youve landed the interview Your next move should be checking out this ultimate list of cheat sheets (and bonus e-book) to help you feel extra prepared for your job interview. We cover key interview questions, what to wear, body language, tips for mature age workers & more

Advice for Retired Accountants Who Want to Work

Advice for Retired Accountants Who Want to WorkAdvice for Retired Accountants Who Want to WorkAs you near retirement age, you may find yourself at something of a crossroads. Youll be glad to say goodbye to 50-plus-hour weeks, but youre not ready for your accounting career to come to a screeching halt. What are retired accountants to do?You want something that makes use of your abilities, appeals to your interests and is flexible enough to match a more relaxed lifestyle. Meeting new people and learning new things would be nice, too. You may also need to keep earning to supplement your IRA or 401(k) savings, or youre facing financial challenges.Depending on your age and situation, make sure youve considered any tax and Social Security consequences. Then, whatever your reasons for wanting to keep working, take a look at all the choices for so-called retired accountants in a very welcoming job market. Here are eight to consider1. Temporary accounting workRetirees have long enjoyed season al work, as it tops up their income without tying them down with a year-round commitment. An obvious way for retired accountants to land a seasonal job is to sign up with a tax preparation company. A staffing agency specializing in accounting can also help you find seasonal work, such as helping organizations with year-end closing.But it doesnt have to be seasonal. Temporary and part-time accounting jobs are an increasingly attractive option in todays labor?market. Its a myth that temp work is just for entry-level positions. You can find work ranging from part-time bookkeeping help for a growing company to interim management duties for a CFO on leave, and from short-term work to temp-to-hire situations, where a part-time position becomes full time.WORK WITH US2. Consulting gigsConsulting positions offer a great way to ease into retirement. Many organizations, especially small and midsize businesses, are eager for the guidance of an experienced accountant. If you offer an attractive portfolio of services, such as tax advising and preparation, you can quickly build a book of clients you can work with on a project basis. You also get to give back to the local economy by helping freelancers and entrepreneurs build their budding businesses.3. In-person teachingYour professional knowledge is a priceless resource. If you have good communication skills and enjoy spending time with people, look for part-time teaching positions at a local four-year or community college. There are also plenty of independent, for-profit organizations that arrange training programs for businesses. And dont forget tutoring. To get matched up with students who need extra help with math, finance or economics, advertise your services on Craigslist or with a schools academic advising office.4. Teaching onlineAs a seasoned professional, youre familiar with webinars and online tutorials. What if you were on the other side of the screen? Platforms such as Skillshare and Lynda.com allow you to crea te video training courses, which are then available to their subscribers. Each time someone watches your lesson, you get a commission. One of the best parts about this job for a retired accountant is the passive income You do the work once but earn money each time the video is viewed.5. Monetization of a hobbyWhatever youre passionate about - whether be it cooking, travel, arts and crafts, music or model trains - its now easier than ever to build a business around it, thanks to the internet. Your financial savvy gives you an extra edge. Even if you dont make a huge income from selling your products or services, you still get to spend time on your favorite pursuits.6. Academic researchAccountants have the skills to be excellent researchers patience, attention to detail and a way with numbers. Theres a demand for researchers in many areas of academia, not just accounting and finance, to sift through files, gather data, organize information and archive records. To get started, dig th rough the names in your professional network to see who you know at nearby universities. They might be able to connect you with stimulating and rewarding projects.7. Grant writing and administrationHelp a company or nonprofit put together grant applications. Then, if the organizations proposal is funded, you could help them disperse funds, track expenses and create year-end reports. This part-time retirement job is a good way to use your abilities in project management, tax legislation, payroll, bookkeeping and interdepartmental collaboration. Keep in mind that the bigger the grant you receive, the more hours you may have to put into the role8. Unique rewards of volunteerismIf you have a comfortable nest egg and dont need to make money on the side, consider working pro bono. You can find volunteer accounting work in virtually any field that requires money to operate. Opportunities range from balancing the books at the local dog shelter to serving as treasurer for a neighborhood asso ciations fundraiser. With so many nonprofits not being able to afford an accountants salary, former finance professionals can stay busy during retirement by volunteering their services.For many retirees, working in retirement is becoming a new stage in their career progression thats seen as a choice rather than a burden. Because you no longer have the pressure of building a career, you can be choosy with retirement jobs. Explore your options and make the most of this exciting time in your life.

Panelists Discuss Energy Trends at ASME Member Assembly

Panelists Discuss Energy Trends at ASME Member Assembly Panelists Discuss Energy Trends at ASME Member Assembly Panelists Discuss Energy Trends at ASME Member AssemblyThe panel participants at the Annual Meetings Member Assembly were (left to right) Dr. Satya Gupta of Baker Hughes Pressure Pumping Dr. Fort Felker of the National Wind Technology Center Dr. Ranga Pitchumani of the DOEs SunShot Initiative Susan Skemp of Florida Atlantic Universitys Southeast National Marine Renewable Energy Center Marc Goldsmith, ASME president Madiha Kotb, ASME president-elect Thomas Loughlin, ASME executive director and Vickie Rockwell, ASME immediate past president. Energy took center stage at the ASME Member Assembly held June 23 in conjunction with the Societys 2013 Annual Meeting in Indianapolis. A panel of distinguished energy experts, representing a broad range of energy sources and related technologies, discussed RD trends in emerging energy sectors.ASME Executive Director Thomas Loughlin mo derated the lively panel discussion, which featured topics ranging from solar and wind power to hydrokinetics, natural gas, hydraulic fracturing and other critical energy sources and alternatives. Panelists included Dr. Ranga Pitchumani, director for Concentrating Solar Power at the Department of Energys SunShot Initiative ASME Past President Susan Skemp, executive director of the Southeast National Marine Renewable Energy Center at Florida Atlantic University Dr. Satya Gupta, business development director for Production Enhancement Technology at Baker Hughes Pressure Pumping and Dr. Fort Felker, director of the National Wind Technology Center at the National Renewable Energy Laboratory. A video, produced by ASME, featuring some of the latest developments in the emerging energy sector of concentrating solar power kicked off the one-hour event. (Left to right) Fort Felker, Satya Gupta, Susan Skemp, Ranga Pitchumani and Tom Loughlin talked about R&D trends in emerging energ y sectors at the Member Assembly. ASME President Marc Goldsmith greeted the audience and emphasized the value that ASME places on facilitating important discussions around the Societys strategic initiatives in energy. He also talked briefly about the ASME Energy Forum, a year-long multi-media series that explores the technical aspects of a broad range of energy sources and related technologies. With the launch of the ASME Energy Forum earlier this year, ASME continues to deepen its strategic commitment to energy-related issues as the Society continues to serve as an essential energy technology resource for business, government, academia, practicing engineers and the general public and as a leading energy policy advocate for balanced energy policies in the U.S. and other areas of the world, said Goldsmith. ASME Executive Tom Loughlin (right), who served as panel moderator, discusses U.S. Government energy initiatives with Ranga Pitchumani of the DOEs SunShot Initiative . Following a robust discussion spanning a number of topics related to the worlds energy present and future, audience members participated in a question-and-answer period before the Assembly closed with comments from ASME President-Elect Madiha El Mehelmy Kotb. We want you to stay informed about todays energy topics and join the conversation by visiting the ASME Energy Forum landing page at go.asme.org/energyforum and also register to be a participant on asme.org, Kotb said. Mel Torre, ASME Public Information

Our Federal Resume is the Gold Standard

ur Federal Resume is the Gold StandardOur Federal Resume is the Gold StandardOur Federal Resume is the Gold StandardOur Federal Resume is the Gold StandardWe strive to make ur federal resumes are simply the best that your money can buy. Our federal resumes are backed byOver 40 years of expert experienceFeedback and approval by federal human resources specialistsA rigorous process of announcement analysis to ensure consistently excellent results from our writersPersonalized attention to accomplishments and details that the Federal HR Reviewer will appreciate.We are in touch with our federal agency contacts throughout the government and are constantly adjusting our federal resumes to the changing requirements and preferences of the human resources specialists who will be reviewing your application. Read more below about why our process and product are superior.Federal Resume Assessment Our 11-Point ChecklistBefore we start writing your federal resume, we evaluate your federal job sear ch information and background with our 11-Point Checklist(tm) to ensures that we have covered all of the critical information. We review your drafts, target vacancy announcements, and conduct an interview with you and review with you the results of our findings.See the 11-Point Checklist A Winning Format the Outline FormatHuman Resources ApprovedKathryn Troutman conceptualized and has developed the popular OUTLINE FORMAT for writing all of our federal resumes. We have received kudos from human resources specialists who say that our format is easy readable for finding the relevant information in the resume. The Outline Format is also recently highlighted in the all new Dept. of Labor Employment Workshop Participant Guide (Transition from Military to Civilian Workforce) from 2013 Page 177 gives information about how to write the federal resume in the Outline Format.We strive to make sure that all of the finer points of our resumes are consistent between our different writers, inclu ding page length, text formatting, presentation of accomplishments, use of headlines, writing style, and more.See a sample federal resume The Best Federal Resume WritersHand-Selected and CertifiedOur federal resume writers are all selected by Kathryn Troutman because of their superior skills and abilities for producing federal resumes that meet our exacting standards. All of the writers have completed our certification program and continue to receive regular instruction and updates regarding federal hiring requirements and trends. Our writers are skilled and knowledgeable in OPM Classification Standards, federal hiring practices, USAJOBS vacancy announcement critical features, and how to apply for federal jobs.See the writing staff